Privacy Policy

Last updated: November 10, 2026

1. What this policy covers

This policy explains how VirAI Video collects, uses, stores, and shares information when you visit the website, create an account, upload photos, generate videos, or purchase credits or a plan.

2. Information we collect

We collect account information such as your email address, display name, Google authentication identifiers, profile image, and session records. We also process the photos, names, topics, lyrics, scene choices, and other content you choose to provide for video generation.

When you make a purchase, our payment provider processes payment details. We receive transaction, subscription, product, and status information, but we do not store complete card numbers. We may also collect limited technical and usage data needed for security, fraud prevention, reliability, and support.

3. How we use information

• Provide authentication, video generation, storage, downloads, billing, and support.
• Protect accounts, prevent abuse, troubleshoot failures, and maintain an auditable credit ledger.
• Communicate service messages and respond to support or feedback requests.
• Comply with legal obligations and enforce our Terms.

4. AI processing and service providers

To create videos, VirAI Video sends the photos and generation instructions you provide to AI providers through OpenRouter. Video generation currently uses MiniMax Hailuo models, and lyrics may be written with a language model such as DeepSeek. The exact model names and providers may change as the service evolves; material changes will be reflected in this policy.

We also rely on hosting, object storage, authentication, and payment providers configured for the service, including Railway or equivalent app hosting, Cloudflare R2 for media storage when enabled, Google for sign-in, and Waffo Pancake for payments. These providers process data only to perform services for us and under their own applicable terms and privacy commitments.

5. Storage and access

Uploaded photos and generated videos are stored in Cloudflare R2. Playback may use a public media domain or temporary signed links. Files are used only to complete the generation you request and to let you view or download your results.

6. Retention and deletion

Generated video files are kept for 90 days after completion, then removed from storage. Project history and credit activity may be retained longer for billing, fraud prevention, and support. You can delete a video from its detail page, or request account or content deletion by emailing [email protected] or by using the in-product feedback channel.

7. Security

We use server-side authorization checks, hashed session cookies, origin validation for sensitive requests, signed payment webhooks, and access controls designed to protect your data. No online service can guarantee absolute security, so you should use an email account you control and avoid uploading sensitive personal information that is not needed for your video.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or export personal information, or object to certain processing. We may need to verify your identity before completing a request.

9. Children

VirAI Video is intended for adults. It is not directed to children under 13, and we do not knowingly collect their personal information. You must confirm that everyone shown in uploaded photos is at least 18 years old.

10. Changes and contact

We may update this policy when the product, AI providers, or legal requirements change. Material updates will be posted here with a revised date. Questions may be sent to [email protected].

See also our Terms of Service and Refunds.